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Product Returns

Made To Measure Products

Under the Consumer Contract Regulations 2014 we cannot accept any made to measure products back. This rule applies to all made to measure blinds across all of our ranges. In the unlikely event of your blind/s arriving damaged please note this with the delivery driver and contact us asap using the ‘Returns’ form in the customer service section or by email or telephone. If possible we will look to repair blind and if repair cannot be made we will look to replace your blind/s. If your blind/s are not signed for as damaged with the delivery driver we may reject your return. We aim to turn around a remake order within 5-7 working days of receiving the blind back.

If unsatisfied with an order it is the customers duty to inform us within 7 working days in order to provide a timely solution.

Please complete the form below to request an RMA number.

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